1. Who we are
Counterweight Construction Pty Ltd (ABN 82 702 615 183) (“we”, “us”, “our”) provides construction and building services to residential and commercial clients across Melbourne VIC and surrounding suburbs. This Privacy Policy applies to our website at https://counterweightconstruction.online and to our business operations generally.
2. Our commitment under the Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained in that Act. This Policy describes how we comply with those Principles when handling personal information. Where this Policy refers to an APP, the reference is to the corresponding principle in Schedule 1 of the Privacy Act.
3. The personal information we collect
The kinds of personal information we commonly collect include:
- Your name and contact details, including your email address and postal address;
- Details of your enquiry, project or proposed building works, including site addresses and site access requirements;
- Information contained in correspondence you send to us by email or through our website forms;
- Billing and invoicing details reasonably required to quote for, deliver and administer our services;
- Website usage information, such as pages visited and the browser or device used.
Where practicable, we collect personal information directly from you. We only collect sensitive information (such as health or accessibility information relevant to site safety) where it is reasonably necessary for our functions and you have consented, or where an exception under the APPs applies.
4. How we collect personal information
We usually collect personal information when you:
- Submit an enquiry or quote request through our quote form or contact page;
- Send us an email at ceo@counterweightconstruction.online;
- Engage us to carry out construction or building works, or communicate with us during a project;
- Visit our website, where limited technical and usage data may be collected automatically.
5. Why we collect it (APP 5)
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and preparing quotes and tenders;
- Planning, delivering and administering construction and building projects;
- Coordinating subcontractors, suppliers and consultants engaged on your project;
- Invoicing, record keeping and account management;
- Meeting our legal, licensing, insurance and workplace health and safety obligations;
- Sending occasional updates about our services, where you have opted in and with a simple opt-out in every message.
We will not use or disclose your personal information for a secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect it, or unless you have consented or an exception under the APPs applies.
6. Disclosure of personal information
We do not sell personal information. We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including:
- Subcontractors, trades and suppliers engaged to work on your project;
- Consultants such as engineers, surveyors, drafting professionals and building surveyors;
- Our professional advisers, insurers and financiers;
- Information technology and hosting service providers who support our website and business systems;
- Government agencies, regulators and statutory authorities where required or authorised by law.
7. Overseas disclosure
Some of our service providers (for example, cloud hosting or email providers) may store or process data outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, in line with APP 8, to ensure that recipient handles the information consistently with the APPs.
8. Security and retention of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes limiting access to personnel who need it, using password protection and secure storage, and destroying or de-identifying personal information once it is no longer required for a lawful purpose, subject to statutory record-keeping obligations that apply to building and construction businesses.
9. Access to and correction of your personal information (APP 12 and APP 13)
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to reasonable requests within a reasonable timeframe. To make a request, email ceo@counterweightconstruction.online. In some circumstances permitted by the APPs, we may decline a request, and we will explain our reasons in writing.
10. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. This information is generally de-identified and is not used to personally identify you. You can configure your browser to refuse cookies or to alert you when cookies are being set; some features of the website may not function fully if cookies are disabled.
11. Marketing communications
If you receive marketing communications from us and no longer wish to, you can opt out at any time by replying to the message or by emailing ceo@counterweightconstruction.online. We will honour your opt-out promptly and free of charge.
12. Complaints and privacy enquiries
If you believe we have breached the Australian Privacy Principles or the Privacy Act, or if you have any question about this Policy, please contact us first so we can investigate and respond:
- Email: ceo@counterweightconstruction.online
- Post: Counterweight Construction Pty Ltd, Melbourne VIC
We aim to acknowledge privacy complaints promptly and to resolve them fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at oaic.gov.au.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.
14. Related information
For the terms governing use of our website and services, please read our Terms of Use. To learn more about our team and how we work, visit About Us or Our Services.